We’re sorry to hear that something has gone wrong.
Let’s talk, we want to discuss your complaint and have the opportunity to put things right.
How does it work?
Let us know.
To start with please contact your Property Manager or Lettings Support Consultant, who will be able to resolve things in most cases. If necessary they will involve their Divisional Manager.We’ll need enough time to investigate thoroughly, but we’ll work as fast as we can. We aim to resolve the matter within 5 working days.
Not satisfied?
If our response doesn’t work for you, let us know and we’ll escalate it to our Customer Relations department to give it a second review. We’ll tell you who’s working on it and how long they’ll need to investigate. Within 15 working days, you’ll have our final response, including the outcome of your case.
Still unhappy?
At this stage it’s probably time to get a third-party involved. The Property Ombudsman is the free, independent service looking after real estate customers. Bring your complaint to them within 12 months of our final response to get their help.
Still need help?
If you didn’t find the answer to your question, please contact us and a member of our customer support team will gladly assist you.
For All Inquiries please contact:
Cool Cribs Estate Agents team
02081236030
07535155046
info@coolcribs.co.uk